FAQ


We're not a regular shop, we're a cool shop:

Founded in 2017 as a one woman operation, our commitment to quality, authenticity, and badass, one of a kind, made just for you products, Nightshade Designs has quickly become the industry's leading custom shoe designer. Since then, we have grown to a team of three women, each working hard and bringing our own special sauce to the operation.

We are proud to outfit the creative misfits - from pole dancers and sex workers to drag queens and burlesque performers. You can find our heels sparkling on stages in all 50 states and over 40 countries. But what if you're not in the industry? No worries, we've got you! We have made heels for fitness competitors, professional musicians, and many secretly scandalous school teachers. Our heels are for anyone with a love for shoes, sparkles, and all things sexy!

When will I receive my heels?:

All of our heels are custom made in the order they are received. We have, on average, 70-100 orders at any given time, so please do expect approximately 6 weeks for your heels to be completed and shipped! This does not include shipping time. Selecting expedited shipping at checkout does not decrease the production time.

In a world of instant gratification, machine manufactured, dime-a-dozen products, we are an independently owned small business with a big personality. We take the utmost pride in our products + the process. There is no prime shipping and no ass kissing. Perfection can't be rushed! Due to the number of inquiries, status requests will not be answered unless it is after the 6 week point. When your item has shipped, you will automatically receive an email with tracking information!

COVID UPDATE: Due to the slowdown of imports from China due to COVID-19, our shoe supplier, PleaserUSA is experiencing backorders of some sizes and styles. All orders placed after 04/20 may experience delays and add additional days or weeks to turnaround time. Please bare with us as this is a global issue that we, unfortunately, have no control over. Thank you for your patience, understanding, and continued support!

Can I get them any sooner?:

Okay, maybe you can rush perfection - for a fee! Want to skip the queue? Rush orders are available for an additional $50. Turnaround time for rush orders is 3 weeks- it is physically impossible to get them to you sooner than that, so make sure you plan ahead! If you would like to upgrade to rush, message us before you order as we only take a limited amount of rush orders per month and slots fill quickly. Items can not be retroactively rushed after the purchase has been made. 

COVID UPDATE: Rush orders are temporarily suspended due to unforeseen shipping delays caused by the COVID-19 pandemic. 

How long does shipping take?:

You did it! You supported a small business, waited patiently like the sweet little angel you are, and survived the 6 week turn around time! Now your patience is about to pay off and you can flex on everyone so soon! They're gonna be so jealous. 

Domestic: 2-5 days in transit via USPS. When your item ships, you will receive a shipping notification with a tracking number to stalk... we mean, track your new sparkly babies on their way home to you!

International: Shipping cost and time is totally dependent on the shipping method you choose at checkout. For the quickest shipping option, DHL is the way to go! It is not uncommon for USPS to take 30+ days in transit.

Customs: USPS will only update your tracking information when the package has reached your country and/or been cleared by customs. The customs process can add additional days to the original delivery estimate and are beyond our control. Nightshade Designs is not 
responsible if your item is being held at or seized by customs. If you suspect that is the case, please contact your local postal service. 

Lost and Returned Mail: As much as we wish we controlled all postal services across the globe, sadly we do not. Once your order has been shipped, Nightshade Designs is no longer responsible for the package. Please check your tracking number to estimate the time of arrival and coordinate as needed. We are not responsible if your package is lost or stolen. If your package has been marked delivered and you think it was stolen from your doorstep, please file a report with your local police department. 

In the case of a missing package that has not been marked delivered, please file a case directly with your local post office. Packages that are incorrectly addressed from buyer or are returned to sender due to pickup/delivery failure are not the responsibility of Nightshade Designs. When and if the package is returned, it will be reshipped at the buyers expense. Upon arrival to us, customers have 14 days to remit payment for reshipment. Failure to do so in the allotted time frame will be considered abandonment and forfeiture of package.

How do I know my size?:

We do not make size recommendations as a policy, as sizing can be very dependent on foot shape. All of our designs are made with Pleaser brand heels. If you have never worn Pleasers before, we recommend you visit your local adult store or pole studio to try them on before you buy! 

Size Conversion Chart
5 US / 2 UK / 35 EU
6 US / 3 UK / 36 EU
7 US / 4 UK / 37 EU
8 US / 5 UK / 38 EU
9 US / 6 UK / 39 EU
10 US / 7 UK / 40 EU
11 US / 8 UK / 41 EU
12 US / 9 UK / 42 EU


Men: Add two sizes to covert to women's. A men's sz 9 would be a women's sz 11. Some styles can be made up to a US women's 14, please send us a message to inquire.

Please note: This conversion chart only serves as a general guide to help you determine the sizing equivalent in different parts of the world. Actual sizing may differ slightly from the chart as the size conversions listed are approximate. There is no universally accepted international conversion for shoe sizing. Heels are available in whole sizes only.

Heel Specs:

6" heel with approx. 2" platform
7" heel with approx. 3" platform
8" heel with approx. 4" platform
9" heel with approx. 5" platform
10" heel with approx. 6" platform

All designs will be scaled to fit selected shoe height. Nightshade Designs is not responsible for customers selecting the incorrect shoe size or heel height. Please take care in selecting your size and height, as once the order has been processed we cannot make any changes, cancellations  or exchanges. All sales are final. 

How do I care for my heels?:

Say it with us: no shoe is indestructible (but if you have top secret magic infinity shoe technology, please let us know)! The glitter may have some light shedding upon your first few wears. This is just excess surface glitter and will not affect the look of your heels! All shoes are triple sprayed with a sealant that protects your shoes, but does not dull their sparkle.

As with any dance shoe, the harder you are on them, the sooner they will show signs of wear. Our heels are not meant to be your everyday, work horse, beater shoe. Remember, we're not regular shoes, we're cool shoes! We recommend that you treat them as you would any glitter or rhinestoned heel and avoid excessive clacking or hooking/grinding them onto surfaces such as the pole or footbar on barstools, as this will likely result in damage. Do you really want to hurt them? Of course not! Nightshade Designs is not responsible for damage incurred due to customers not following the recommended gentle usage. 

What is your Return Policy?:

All Nightshade Designs heels are custom created by hand just for you. So fancy! Our items are not mass manufactured or stamped out of a machine, so no two pairs are exactly the same. We take pride in our heels and inspect each order for quality prior to shipping. Due to the custom nature of Nightshade Designs heels, we do not accept returns, exchanges, or cancellations. Please take care in selecting the correct shoe size and heel height, as once your shoes are ordered, we cannot make any changes. All Sales are Final.

Do you wholesale?:

We do not have a wholesale program. 

Collaborations:

If you are a production company or publication, please email us with the scope, timeline, and proposed budget of your project. Please keep in mind our shoes are made to order so immediate turnaround is not available and $0 is not a budget. We do not work for exposure, as our mortgage company will not take it as payment. 

We do not provide free merchandise to bloggers or social media influencers, nor are we looking for brand ambassadors. The best way you can support a small business is by making a purchase from that business. 

I didn't read the FAQ before I placed my order, can I go all keyboard warrior on you for a bit?:

Also nope. We go through great effort to make our shop policies very clear in multiple places on our website, and we are not responsible for customers decision to not read them prior to making a purchase. We reserve the right to cancel the order, refuse the business of, and/or cease communication with anyone who berates, curses at, or otherwise disrespects our hard working team. Of course, you wouldn't do that right? Over shoes? Of course not! Who would? Not you! You're not a regular customer, you're a cool customer.

XO
Team Nightshade